Orderly Junior IT Technician Job: Level up your IT skills with Orderly! This Junior IT Technician role offers the chance to work with cutting-edge technology and gain exposure to customer-facing solutions
This is a full-time, entry-level role for a Junior IT Technician to support Orderly’s internal colleagues. You’ll troubleshoot device issues, install software, and set up new hardware. There’s also the opportunity to gain exposure to Orderly’s wider infrastructure that supports their customer-facing solutions.
Summary of Orderly Junior IT Technician Job
| Category | Information |
|---|---|
| Job Title | Junior IT Technician |
| Location | Derby, England, UK |
| Company Size | 51-200 Employees |
| Industry | Software Development |
| Job Type | Full-time |
| Entry Level | Yes |
| Remote | No |
| Key Skills | Ticketing Systems, Technical Documentation, Microsoft Environment (InTune), Problem-Solving, Communication, Security Standards (ISO27001, SOC2) |
Orderly Junior IT Technician Job Responsibilities
| Category | Description |
|---|---|
| Ticketing System & Documentation | * Document and track support tickets * Maintain a record of interactions and resolutions |
| Internal Technical Service Requests | * Manage all requests within set timeframes (SLAs) * This includes new starter requests, password resets, and device setup * Manage and update users, devices, and software within Microsoft InTune |
| Problem-Solving & Improvement | * Proactively identify patterns and trends in technical issues * Suggest improvements to documentation, user guides, or training materials |
| Technical Guidance & Knowledge Sharing | * Provide technical guidance and advice to colleagues * Contribute to creating and maintaining knowledge base articles and technical documentation |
| Security & Compliance | * Support the security manager with ISO27001, SOC2, and other security standards * Act as point of contact for technical issues * Keep company portal software up to date * Collaborate with teams to ensure IT equipment compliance |
| Additional Duties | * Review and respond to internal alerts with the infrastructure team * Assist the external customer desk during busy periods * Participate in the out-of-hours support rota (when established) |
Orderly Junior IT Technician Job Requirements
| Category | Requirement |
|---|---|
| Education | Bachelor’s degree in IT, Computer Science, Networking, Infrastructure, or a related field (or) equivalent practical experience (e.g., apprenticeship) |
| Technical Skills | * Familiarity with ticketing systems and experience managing/tracking support tickets * Proficiency in Microsoft environments, particularly InTune (user, device, software management) |
| Problem-Solving | Strong problem-solving skills with ability to identify trends in technical issues |
| Communication | Excellent written and verbal communication skills to provide technical guidance |
| Knowledge Sharing | Experience contributing to knowledge base articles and technical documentation |
| Security | Familiarity with security standards like ISO27001 and SOC2 (experience with implementation a plus) |
| Teamwork | Thrives in both independent and collaborative environments |
| Certifications | Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) (a plus) |
Inclusivity
Orderly values diversity, creativity, and continuous learning. They encourage applications from all backgrounds and believe unique perspectives drive innovation. They encourage you to apply if you are passionate, committed to growth, and eager to learn!
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Jacquie is originally from Southern California. She embarked on her first study abroad adventure in Italy in 2016. In her final semester of college, she interned in Germany to gain invaluable experience in her field. Jacquie’s travel style is planned with room for spontaneity, which translates to her work as a content writer and an international education professional.
